FAQ

OutdoorPros.com’s FAQ is a list of the most common questions and their responses as they pertain to both account and ordering information as well as our most popular product lines. In addition to answers to our frequently asked questions our buying guides and videos provide valuable insight to assist you in making purchasing decisions.

Ordering
Account Information
Contact
Shipping
Returns
Google Checkout

Ordering

Does OutdoorPros.com accept phone, fax, email or snail mail orders?
All ordering, price quotes, stock status and shipping quotes are provided online or by telephone. Please note that all telephone orders are processed the same as online orders.

I think I may have inadvertently placed a duplicate order. What should I do now?
Call OutdoorPros.com customer service at 951-588-0385. We will void the order for you as long as it has not yet been shipped. If duplicate orders have been shipped, delivery refuse the order and a refund will be issued once the products have been returned.

How can I check my OutdoorPros.com order status online?
Go to your account at OutdoorPros.com using the email address and password associated with your OutdoorPros.com order. Please check your OutdoorPros.com order confirmation email to confirm the email address associated with your account.

Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by contacting OutdoorPros.com customer service. Click here to Contact Us. Once our warehouses have shipped an order, products cannot be added or cancelled.

How long does it generally take to process an order?
It usually takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method. Estimated shipping dates are based on several factors, including how quickly we can obtain and assemble items for shipment.

What happens if an item is backordered?
OutdoorPros.com tries to accurately estimate ship dates on a product by product basis, occasionally products will be backordered by the manufacturer. If this is the case OutdoorPros.com can ship the item as soon as we receive our shipment from the manufacturer or cancel the order and issue a full refund depending on customer preference.

What happens when an item is out-of-stock?
Not all products listed on our site are immediately available for shipping. We do our best to accurately estimate when items will ship from our facilities. These estimates are based on several factors, including how quickly we can obtain and assemble items for shipment. If a product is out of stock lead times may vary. A OutdoorPros.com representative should be able to help best estimate the delivery time of a product based on warehouse and manufacturer information.

What payment methods does OutdoorPros.com accept?
OutdoorPros.com accepts all major credit cards as well as checkout through Google Checkout and Paypal. Items violating Paypal's terms of use policy may not be purchased through Paypal on OutdoorPros.com. Checks will also be accepted upon approval. Orders paid for by check will not be shipped until the check clears.

Does OutdoorPros.com charge sales tax?
Only if the products purchased are being shipped to or billed to a California address. OutdoorPros.com main office is located in California and therefore these orders are subject to a sales tax. If you are a tax-exempt government agency or have a Reseller’s permit in California, please fax the appropriate documentation to 951-588-0463 and call customer service at 951-588-0385 so that a OutdoorPros.com representative can set up your account accordingly.

Why would my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number, an address mismatch, an incorrect expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information. Please note that authorizations, may take 24-48 hours to drop off of your pending transactions.

Account Information

How can I log in to my OutdoorPros.com account?
You can log in to your account by clicking on the Your Account icon in the top right hand corner of the OutdoorPros.com website. Once at the on the login screen simply enter the email address and password associated with your account.

How can I retrieve my password?
If you have forgotten your password or do not know your OutdoorPros.com password click on the Forgot your password link. This will take you to the retrieve your password screen, from this screen enter you email address associated with your OutdoorPros.com account and we will email you your password.

Do I have to create an account to order from OutdoorPros.com?
Yes. When you order from us we will collect your name, e-mail address, billing address, shipping address, telephone number, and product selections. We do this to fill your order, and to communicate with you about your order. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information as it pertains to your order and your account.

Is the OutdoorPros.com website secure? What types of security features are utilized to safeguard my information?
Yes. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

What can I use my OutdoorPros.com account for?
The OutdoorPros.com account you just set up allows you to securely store your account information, print order confirmations, track shipments, change your email and password, update your billing and shipping address and view your order history.

Why is my email address different through Google Checkout?
Each time you purchase something with Google Checkout, you can decide whether you'd like to keep your email address confidential. During checkout, you can select to keep your email address private. If you select to keep your email address private, Google will forward all emails from our store to the address listed in your account, without actually sharing your real email address with OutdoorPros.com. In this case Google Checkout assigns a temporary email address to OutdoorPros.com which is why the email address associated with your account is different.

Contact

What is the best way to contact OutdoorPros.com?
The easiest way to contact a OutdoorPros.com representative is through our live chat message system.

What information should I provide when I call or email OutdoorPros.com?
When contacting OutdoorPros.com for information regarding an order please provide your order number, if this information is not readily available to you please provide your email address or full name. If you are looking for information regarding a product please provide the manufacturer name and model number and the color, material or finish you are interested in.

Does OutdoorPros.com have a walk-in store or will call facility where I can physically pick-up my merchandise?
We do not have a walk-in store or will call facility. All orders are placed online and shipped from our various warehouses.

Shipping

What is OutdoorPros.com’s shipping rates and policies?
Please reference our shipping rates and policies at the following link.Shipping Policies

Does OutdoorPros.com offer free shipping?
OutdoorPros.com offers free shipping on 1000’s of products. In order to get Free Shipping, be sure that your shopping cart only has products in it that have Free Shipping. If you want to order products that qualify for Free Shipping along with products that do not qualify for Free Shipping, please place two separate orders, one order with the products that qualify for Free Shipping and another order with the products that do not qualify for Free Shipping. (Not available in Hawaii, Alaska, or Puerto Rico. For shipments outside the United States please see our International Shipping POlicy

Does OutdoorPros.com ship to P.O. Boxes?
No. OutdoorPros.com does not ship to P.O. Boxes.

When can I expect delivery of my OutdoorPros.com order?
Please reference our estimated shipping times at the following link.Shipping Estimates

Are all items shipped via the same method?
OutdoorPros.com ships all normal shipping items via UPS. Freight items are shipped through various freight companies depending on where the order is being shipped.

What is the difference between freight shipments and regular shipments?
Orders that are shipped via Light Truck Load Freight require a customer telephone number so that the delivery company can schedule a delivery appointment. When freight products are delivered they must be thoroughly inspected prior to taking delivery.

How do I get my tracking number?
You can check your order status online by logging in to your account at OutdoorPros.com. From this screen click on the order number that you would like to track, this will take you to the order screen which references your tracking information.

How can I track my order?
You can track your order online using the UPS tracking number. In your account click on the order that you would like to track the tracking number will automatically link to the shippers website where detailed tracking information is available. If your order is a freight shipment you may have to go to the shippers website and enter the pro number.

Does OutdoorPros.com ship internationally?
OutdoorPros.com can accept orders from and ship to Canada. International shipping rates apply to all orders shipped outside the Continental U.S., Alaska, and Hawaii. Free shipping offers do not apply to international orders. Actual shipping charges will be calculated at the time of order. We ship to Canada via USPS Global Priority Mail, USPS Global Express Mail, or UPS Standard to Canada. All other international shipments ship UPS Worldwide Express. Not all international shipments are trackable. Please see our International Shipping Policy

Does OutdoorPros.com ship to APO or FPO addresses?
No. OutdoorPros.com does not ship to APO or FPO addresses please contact our customer service deparment for special requests.

Why was my order sent in multiple packages?
OutdoorPros.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used for a single order is that OutdoorPros.com has multiple warehouse locations. If items are stocked in different warehouses they cannot be boxed together.

What do I do if my products arrive damaged?
You can log in to your account at OutdoorPros.com and request a RMA (Return Merchandise Authorization). Please specify how the products are damaged so that a OutdoorPros.com representative can start a damage claim with the shipping company and ship a new product to you. You can also contact contact customer service at 951-588-0385.

Returns

How do I return a product?
Before returning a product please make sure that your return satisfies the requirements of our Returns Policy. To return a product request an RMA (Return Merchandise Authorization) by logging in to your account at OutdoorPros.com.

What is the return policy for OutdoorPros.com products?
OutdoorPros.com has an excellent Return Policy! We offer 30 days to return an item that is unused and resalable. Please see the OutdoorPros.com Returns Policy

Is it mandatory to have an RMA number in order to return a product to OutdoorPros.com?
Yes. You must obtain an RMA (Return Merchandise Authorization) number within the applicable Return Policy period. OutdoorPros.com will not accept returns without prior authorization and an RMA number.

What address should I send my return to?
OutdoorPros.com
Attn: Returns Department
5871 Republic St.
Riverside, CA 92504

Can I exchange my product for a different product?
No. OutdoorPros.com will replace an item if necessary but if you would like to receive a different item a new order would need to be placed.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
Once the return items have been received inspected and approved it takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Approximately how long does it take for OutdoorPros.com to process an RMA?
Please also allow approximately three business days to process your return after it has arrived at our Returns Warehouse.

What should I include with my RMA?
When preparing your return, be sure you return satisfies the requirements of the Returns Policy. Ship the product in a sealed package with plenty of padding. Place a printout of your order confirmation on the inside of the package. Finally write the approved RMA number on the outside of the package.

What is the restocking fee?
OutdoorPros.com applies a 20% restocking fee to orders unless the products are defective.

When and why are restocking fees applied?
OutdoorPros.com charges a 20% restocking fee on all returned items, unless they are defective. The restocking fee covers any necessary re-boxing and/or re-packaging of the product that will need to be done, and all fees associated with returning the item to stock in one of our warehouses.

Does OutdoorPros.com pay the return shipping cost for defective merchandise?
Yes. OutdoorPros.com will pay the shipping costs to have defective items shipped back to us, if the items are determined to be defective according to manufacturer specifications.

Does OutdoorPros.com cross-ship replacement merchandise?
No. Cross shipping is not available if you are in need of a new item immediately place a new order and OutdoorPros.com will refund your original order when the items are returned to us instead of exchanging the product.

My return package has been received by OutdoorPros.com, what happens now?
Once a representative in our returns department receives and inspects the return a refund will be issued to your credit/debit card. In some cases a technician from OutdoorPros.com will also have to inspect the return.

How do refunds/credits work?
If you request a refund, your original method of payment will be credited as soon as possible after your return is processed and approved.

How is a refund/credit applied?
A refund/credit is applied to the original method of payment.

Google Checkout

How do I sign up for Google Checkout?
Once your items have been added to your cart and you are ready to complete the checkout process click on the Google Checkout button instead of the OutdoorPros.com checkout button.

How does Google Checkout work?
Google Checkout makes online shipping quick and easy- now you can buy items from stores across the web, in just a few steps. You won’t have to enter your billing and shipping information each and every time you shop online! Here’s how it works:

You find something you'd like to purchase
Add item(s) you'd like to buy to the OutdoorPros.com shopping cart
When you're ready to check out and complete your purchase, click the Google Checkout button. You'll need to log in to your account, or create one if you haven't already. Learn more about creating an account.
Review your order details and click Place your order now. You're done!
After you place an order, we'll send you a confirmation email along with a receipt

How much does it cost to use Google Checkout?
You're only responsible for paying for your purchases, including taxes and delivery fees (if applicable). You won't be charged any additional costs for making a purchase through Google Checkout. A $1.00 pending authorization may appear on your credit card after you sign up for an account -- this will be removed from your statement after a few days, and you won't be charged the extra $1.00.

What credit or debit cards can I use with Google Checkout?
You can use any of the following credit or debit cards to make purchases with Google Checkout: Visa, MasterCard, American Express and Discover.

Does Google share my email address, telephone number, or address with sellers?
Google takes the privacy of your information seriously. We will not disclose your full credit card number to the stores where you shop and sellers can only view your email address with your permission. OutdoorPros.com may not have access to your phone number, email address or alternate shipping address because of this. Please review the details of your order after it is placed to make sure all information is correct.

Can I have multiple accounts?
To take advantage of Google Checkout benefits, we strongly recommend that you create only one account. All of your purchase transaction history is stored in one place, and you'll only need one username and password to shop quickly and securely online with Google Checkout. For Google Checkout promotions, however, there may be limitations regarding multiple accounts. Please refer to each promotions' terms for more details.

Where is my order?
If you're waiting for an order to arrive and you're wondering where it is, please consider the following:

Have you checked the status of your order? On the Purchase History page in your account, you can view the status of your order. Make sure that the Status column lists your order as Shipped. If you haven't checked the status of your order, learn how
Was your credit card declined? If there was a problem with your payment, you should have received an email from Google letting you know that you must update your billing information within three days of the purchase date if you'd still like to receive your order. Check the Status column on the Purchase History page to make sure your card wasn't declined Learn more about what to do if your credit card was declined.
Was your order cancelled? Periodically, sellers cancel orders for various reasons. If the status of your order is listed as Cancelled, learn more about what you can do.
Did you select the correct shipping address for this order? You can see which shipping address you selected for your order by visiting the Purchase History page in your account, and clicking View Order next to the order containing the missing item. The address to which your item was shipped is listed at the bottom of your receipt. Learn how you might be able to change the shipping address for an order you've already placed.
Have you tracked the shipping status of your order? Not all sellers offer package tracking, but if the status of your order is listed as Shipped, and the seller does offer it, check the delivery status. If you've considered all of the above and you still can't find a reason your order is missing, Contact Us

Can I track an order after it’s shipped?
When package tracking information is available, follow these steps to view it:

Sign in to your Google Account.
Click Purchases along the left side of the page.
Locate the order you'd like to track, and click Tracking #... in the Status column.

My order was cancelled. Can it be reinstated?
Unfortunately, if OutdoorPros.com cancels your order, it can't be reinstated. You can always re-order the products or, if you have specific questions about your cancelled order, you can Contact Us

How do I change the shipping address for an order I’ve already placed?
If you need to change the shipping address after you place an order, you’ll need to contact the OutdoorPros.com directly. If you would like to contact OutdoorPros.com through your Google Checkout account, here’s how:

Sign in to your Google Account.
On the Purchase history page, locate the order for which you'd like to update shipping information.
Click View Order.
At the top of the receipt, click Contact OutdoorPros.com
Select I'd like to change this order from the Subject: drop-down menu, and enter your message in the Message: text box.
Click Send email once you've provided the necessary details.

Can I delete things from my purchase history?
At this time, it isn’t possible to edit or delete items from your purchase history. We hope this section of your account will serve as a useful record of all your online purchases.

How do I request a refund or cancel an order?
If you need to cancel an order or request a refund, you should contact OutdoorPros.com directly. Contact Us

Can I use Google Checkout outside the United States?
OutdoorPros.com is not currently able to accept orders through Google Checkout outside of the United States. Please check back with us as we are in the process of making this option available.

Why was my credit card charged twice?
While it may appear that you've been charged twice for an order, the pending item you noticed on your bank statement is actually an authorization. Authorizations are the initial communication between our billing system and the bank's billing system. While you may see multiple pending listings in your account, only one charge will be deducted after the authorization is completed. When this final deduction occurs, the charge will be posted to your account as successful. Google will not bill an account until we receive an approved authorization from the bank. Authorizations are processed each time you update your credit card, and each time you make a purchase. When you check your bank account, payment authorizations will often be listed as pending. These authorizations can remain in your account anywhere from 24 hours up to 14 business days, depending on the bank. You may contact your bank to confirm the charge for your purchase with Google or to check on the authorization status.

What happens if I return an item on which I received a Sign-up Bonus?
If you're returning items from an order that originally qualified for the $10 Sign-up Bonus, learn how we calculate your refund below. When you take advantage of the $10 Sign-up Bonus, Google pays the first $10 of your order, and you pay the rest. If you return your entire order, you'll be refunded for the entire amount you paid. Here's how our system handles full refunds:

You are refunded the amount you paid above $10.
Google receives back the $10 that was paid on your behalf.

If you return part of an order, you'll receive the entire amount refunded above $10. After that, Google receives back any portion of the $10 we paid on your behalf. Here's an example of how our system handles partial refunds:

You return $25 worth of merchandise from a $30 order.
You receive back $20 ($20 is the amount over $10)
Google receives back $5 of the bonus that was paid on your behalf.

My order was cancelled because my credit card information is out-of-date. What should I do?
If your order was cancelled because your credit card information is out-of-date, you’ll need to update the credit card information in your Google Checkout Account before you can place any orders.

Sign in to your Google Account.
Click Edit payment methods along the left side of the page.
Enter your credit card details and billing address under Add a New Credit Card.
If you'd like to use this card as your default payment method, click Make this my default payment method.
Click Save.

Once you update your credit card information, you'll need to re-place the order that was cancelled if you'd still like to purchase the item(s).

Why was I charged an extra $1.00?
The $1.00 transaction from Google is actually a pending authorization request between our billing system and the bank that issued your credit or debit card, so you won't end up paying the extra $1.00. Authorizations are the initial communication between our billing system and the bank’s billing system to ensure that your credit or debit card is valid and can be used. When you check your bank account or credit card statement, payment authorizations are often listed as "pending." These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank. Please keep in mind they are authorization requests only, not actual charges.

How will purchases made with Google Checkout appear on my credit card statement?
Each time you make a purchase through Google Checkout, we'll let you know exactly how a charge will appear on your credit card –- once you complete an order, look at your receipt for details. Your credit card will be charged by OutdoorPros.com, through your Google Checkout account. The standard format for charges on your statement is: GOOGLE * OutdoorPros.com, but please check your receipt for exact details.

How long does it take for a payment to post to my credit card?
It depends. Charges generally post to your credit card within a few days. Look at the receipt in the Purchase History section of your account to see the exact date your credit card was charged for your purchase.

How secure are my transactions and account information?
Your payment information and shipping address are saved in your Google Account to make future purchases more convenient and secure for you. Google guarantees that:

Your account information is stored on Googles secure servers.
Your purchase information is encrypted during transmission with industry-standard SSL (secure socket layer) technology.
Google doesn't share your full credit card number with OutdoorPros.com.
Google won't disclose personally identifiable information about your purchase history to advertisers or merchants.

Why didn’t my credit card go through?
If your credit card was declined, consider the following issues that users often encounter when making purchases online:

Make sure you enter the entire number without any spaces or dashes.
Check that you entered the correct expiration date, and that your card hasn't expired.
Enter the correct Card Verification Code. (CVC).
Make sure the billing address listed in your Google Checkout account matches the billing address that appears on your credit card statement.
Check that you've entered the correct two-letter state abbreviation in your address.

Invalid information doesn't mean that your credit card was declined -– it simply means that the information you've entered through Google Checkout doesn't match the information listed in your credit card account. If you aren't able to correct the problem after double-checking all of your information, we suggest contacting your credit card company for more information.

Sign in to your Google Account.
Click Edit payment methods along the left side of the page.
Enter your credit card details and billing address under Add a New Credit Card.
If you'd like to use this card as your default payment method, click Make this my default payment method.
Click Save.

If you'd like to re-try your current card, you can re-add it to correct the relevant information. Here's how:

Sign in to your Google Account.
Click Edit billing information.
Under Add a New Credit Card, enter your credit card details and billing address
Optional: Click 'Make this my default payment method' if you'd like this card to appear automatically for future purchases.
Click Save.

What is a Card Verification Code?
A Card Verification Code, or CVC, is a number that provides extra security to credit and debit card holders, in case an unauthorized person gets a hold of your account number. CVCs are one way to make sure someone has the actual card in his or her possession. The CVC on American Express cards is four digits, and is located on the front of the card, on the right side. Discover, MasterCard, and Visa use three-digit CVCs, which are listed on the back of the card. The CVC is the last three digits of the number that appears on your signature bar.

Why am I being prompted to re-enter my credit card information?
If you place an order and have it delivered to a new shipping address, you may be asked to re-enter your credit card information to validate the new address. Confirming your credit card information is a security measure that helps prevent unauthorized users from making purchases with your account and sending orders to addresses you haven't approved. We'll only ask you to re-enter your credit card information when you add a new shipping address to your account. Once you confirm a new address, you won't need to provide your credit card information again if you choose to ship something to this address in the future. Although this security measure adds an extra step to the checkout process, it helps protect your account and payment information, which is our top priority.

I can’t access my Google Checkout account. What should I do?
If you’ve forgotten your login information, follow the appropriate steps to reset your username and/or password.

How do I change my Google Checkout password?
It's a good idea to change your password periodically to make sure no one has access to your account. Here's how to reset your password:

Sign in to your Google Account.
Click Change password along the left side of the page.
Enter your current password in the appropriate field.
Enter your new password in the appropriate field, and then enter it again in the field next to Confirm new password.
Click Save.

Why was I automatically logged out of my Google Checkout account?
If your account sits idle for an extended period of time, you’ll automatically be logged out – this helps protect your personal information. If you’re automatically logged out, please sign back in to continue shopping.

Does Google share my email address with sellers?
If you'd like, Google will keep your email address confidential. Each time you purchase something with Google Checkout, you can decide whether you'd like to keep your email address confidential. During checkout, you can select to keep your email address private. If you select to keep your email address private, Google will forward all emails from the OutdoorPros.com to the address listed in your account, without actually sharing your real email address with the seller. If you use Google Checkout to buy from a store you've shopped with in the past, they may associate your Google Account with the information they've already received from you. This allows for streamlined communication and overall better customer service. You also have the option to receive promotional emails from sellers – simply leave the box checked next to I want to receive promotional emails. Sellers often use your email address to send product updates, special offers and coupons, and information about sales and promotions. If you'd rather not receive these emails, uncheck the box. If you buy from this seller again using Google Checkout, Google will remember your preference.

What is the Google Checkout Sign-Up Bonus?
If you're a new customer, and you sign up for Google Checkout between March 30, 2007 and May 15, 2007, you'll earn a $10 bonus toward an eligible purchase through Google Checkout. You must use your bonus by June 30, 2007. After you create a Google Checkout account, your bonus will be applied automatically to your first order of $10 USD or more from a participating store. (Availability of stores may vary as more sellers choose to participate.) Bonuses may not be combined with other Google promotions. The $10 minimum purchase does not include tax, shipping, and handling. You may not create a Google Checkout account with one-time use or expiring credit cards (such as Citi's Virtual Account Numbers) to receive the Sign-up Bonus. Also, you can only create one account to receive a Sign-up Bonus. If you created a Google Checkout account between January 5, 2007 and March 29, 2007, your bonus expires on April 30, 2007. If you created a Google Checkout account between November 20, 2006 and November 26, 2006, during our previous Sign-up Bonus promotion, your bonus was valid for an eligible purchase placed on or before December 31, 2006. All bonuses from this promotion have now expired.

I used my Sign-up Bonus on an order that was cancelled. Can I still take advantage of the Bonus?
Yes. If you receive a full refund for an order that qualified for the $10 Sign-up Bonus, the $10 Sign-up Bonus will be reinstated in your account so you can use it on your next eligible Google Checkout purchase. Keep in mind that your original order must reflect a cancellation and a full refund in order for the Sign-up Bonus to be used on your next order. Once the seller has cancelled your order, it will be reflected in your Google Checkout account. Finally, you'll still need to use your bonus by the expiration date stated in the confirmation email you received when you first signed up for Google Checkout.

Who is eligible for the Google Checkout Sign-up Bonus?
Anyone who'd like to sign up for Google Checkout is eligible for the Google Checkout Sign-up Bonus. To take advantage of the Sign-up Bonus, you must qualify under the following terms:

You are a new customer who created a Google Checkout account between January 5, 2007 and March 29, 2007 (you must use your $10 bonus by April 30, 2007)
You are a new customer who created a Google Checkout account between March 30, 2007 and May 15, 2007 (you must use your $10 bonus by June 30, 2007)

Keep in mind that you may not use one-time use or expiring-number credit card (e.g., Citi's Virtual Account Numbers) to create a Google Checkout account and receive the Sign-up Bonus. Also, you can only create one account to receive a sign-up bonus.

Is the Sign-up Bonus good on any Google Checkout purchase?
No. Your bonus will automatically be applied to your first order of $10 USD or more, from a participating store. The $10 minimum purchase does not include tax and shipping and handling.

Can I take advantage of the Sign-up Bonus while using coupons or other promotions?
It depends. The Sign-up Bonus cannot be combined with any other Google promotions, but it may be used with other valid coupons or promotions offered by OutdoorPros.com. Keep in mind that, in order to use your Sign-up Bonus, your shopping cart total must be greater than zero dollars if you're also taking advantage of other discounts or promotions offered by OutdoorPros.com.

Can I use one-time or expiring-number credit cards to take advantage of the Sign-up Bonus?
No. Google Checkout accounts created with a one-time use or expiring-number credit card (e.g., Citi's Virtual Account Numbers) are not eligible for the Sign-up Bonus. Google reserves the right to void any bonus and close accounts created through the Sign-up Bonus page with a one-time use or expiring credit card. Google understands that some online shoppers like to use one-time use or expiring-number credit cards. However, protecting your account and personal information is our top priority and Google never shares your full credit card number with sellers. The Google Checkout fraud protection policy covers you against unauthorized purchases -- if we find that an unauthorized purchase is made with your Google Account, Google will make sure you aren't charged for it.

The $10 bonus doesn’t appear when I place an order. What’s up?
The $10 bonus is offered by Google, so your credit may not appear on the OutdoorPros.com site, and it may not be reflected in any email communications you might receive from OutdoorPros.com. You can view your bonus on the Google Checkout confirmation page after you place your order, and you can also view it in the Purchase history section of your account. It's also possible that your order did not qualify for the $10 bonus -- here are a few reasons your order might not qualify:

Your order was less than $10 before shipping and tax.
OutdoorPros.com was not participating in the promotion.
You signed up for Google Checkout outside of the promotional offer time frame.

How can I protect my account?

Always sign out when you've completed your purchase, especially if you use a public or shared computer.
When using a public computer, clear forms and passwords so none of your personal information is accessible by other people using the computer.
Keep secrets! Never tell anyone your password; if you do tell someone, change it as soon as possible.
Choose a good password.
Enter a secondary email address in your Google Account. By doing so, you'll be able to gain access even if you lose access to your primary email account.

How does Google protect my account from unauthorized activity?
Protecting your account and personal information is our top priority. That's why Google's fraud protection policy covers you against unauthorized purchases made through Google Checkout. If Google finds that an unauthorized purchase is made with your Google Account, Google will make sure you aren't charged for it. Please file a report with Google immediately if an unauthorized purchase is made with your account. Unauthorized purchases must be reported within 60 days of the transaction. Once Google receives your report, Google will begin an investigation, and may contact you for further details, if necessary.

Who should I contact if my account has been compromised?
If an unauthorized purchase is made with your account, please file a report with Google immediately. Unauthorized purchases must be reported within 60 days of the transaction. Once Google receives your report, Google will begin an investigation, and may contact you for further details, if necessary. Google’s fraud protection policy covers you against unauthorized purchases made through Google Checkout. If Google finds that an unauthorized purchase is made with your Google Account, Google will make sure you aren't charged for it.

What should I do if the credit or debit card listed in my account was lost or stolen?
If the credit or debit card listed in your account was lost or stolen, contact your credit card company immediately to cancel your card number. Then, log in to your Google Account and delete the card information. Here's how to delete payment information:

Sign in to your Google Account.
From the Purchase History page, click Edit billing information.
Click Delete next to the card information that you'd like to delete.

FAQ

Table Of Contents

Ordering

Account Information

Contact

Shipping

Returns

Google Checkout

Ordering

Account Information

Contact

Shipping

Returns

Google Checkout