Return Policy
Return Policy and Terms of Use
By placing an order on this web site, you indicate that you have read and agree to the following return policy and our Terms of Use.How to request a Return Merchandise Authorization (RMA)
If you want to return a product, please read the Return Policy. Products cannot be returned if they do not meet the requirements of the Return Policy.After reading the policy, if you believe you qualify for a return and are still interested in returning a product, login to Your Account and click Request RMA next to the appropriate order.
Our returns department will review your request for an RMA and determine if you meet the requirements of our Return Policy. If an RMA is approved, you will receive an email containing specific instructions about how to return your product.
Basic RMA Policies
Returns Must Meet All Applicable CriteriaYou may not return products that do not meet all applicable criteria. If your returned product does not meet all applicable criteria, your RMA will be denied. Consequently, any RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. If you wish to have the product shipped back to you, you must issue a call tag.
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. Once you receive an authorized RMA, you have 14 days to get your product in the possession of a shipper to be returned to us via trackable method.
Installed or used products may not be returned unless they are defective. Some products, if opened, may only be returned for a replacement product, and not for a refund. If we determine you have voided the manufacturer's warranty, your RMA will be denied.
If you are ineligible for an RMA, you may want to contact the manufacturer directly or check any applicable warranty.
Returns Must be Complete
If your return is not complete, your RMA will be denied. If you wish to have the product shipped back to you, you must issue a call tag. OutdoorPros.com is not responsible for packages lost or damaged in transit while being returned.
All returns must include the following:
- Valid Return Merchandise Authorization (RMA)
- Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in resalable condition.
- Original intact UPC barcode, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status.
- All accessories
- All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).
Cross Shipping
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process.
Types of Returns
A. You no longer want the product or you wish to exchange the productYou have 30 days from the date your product was delivered to request an RMA for RMA Type A.
If you wish to exchange the product, you may place a new order, independent of the returns process.
A 20% restocking fee will be charged on all returned products, unless the products are defective.
Shipping costs are not refunded. If you are returning a non-defective product, you must pay return shipping fees.
If your original order was placed under our Free Shipping promotion, the original shipping savings for the returned products will be subtracted from your refund amount, unless the products are defective.
B. The product you ordered is not the product you received
You have 30 days from the date your product was delivered to request an RMA for RMA Type B.
In most cases, we will issue a call tag and you will have to deliver your return to an authorized shipper.
Once the RMA has been received and approved, OutdoorPros.com will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If your RMA is denied, return shipping costs will be deducted from your refund.
C. The product is damaged
You have 14 days from the date your product was delivered to request an RMA for RMA Type C.
Once the RMA and a damage claim with the shipper have been completed, OutdoorPros.com will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If your RMA is denied, return shipping costs will be deducted from your refund. If you wish to have the product shipped back to you, you must issue a call tag.
Freight shipped and oversized products, if signed for or accepted for delivery, may not be returned. Upon taking delivery of your freight shipped or oversized product you must carefully inspect your product before you sign for or accept delivery. If you discover damage do not sign for the products and refuse delivery. You may receive multiple deliveries. By signing for or accepting delivery, you acknowledge that the products are not damaged and you understand that you cannot return the products.
D. The product is defective
You have 30 days from the date your product was delivered to request an RMA for RMA Type D.
In most cases, we will issue a call tag and you will have to deliver your return to an authorized shipper.
If we determine that the product is defective, OutdoorPros.com will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If your RMA is denied, return shipping costs will be deducted from your refund. If you wish to have the product shipped back to you, you must issue a call tag.
Manufacturer Only Returns and Products that Cannot be Returned
Some products may only be returned or exchanged directly to the manufacturer, if the manufacturer allows. For these products, it is the customer's responsibility to contact a manufacturer directly. When contacting the manufacturer, be prepared to provide the manufacturer with the following information: receipt, date of purchase, model number, serial number and manufacturer part number of the product that you would like to return.Some products that cannot be returned are listed below. Other products that cannot be returned may be identified as such in their product detail.
- Products that have been installed and are not defective
- Products that are custom made or manufactured specifically for your order
- Products whose price is quoted specifically for your order
- Products identified as Non Returnable on their product detail
