Shipping

Browse Shipping

Free Shipping
Shipping Rates
Delivery Estimates
Tracking Your Package
Shipping Restrictions
Freight Items and Those Requiring Special Handling
International Shipping
Undeliverable Packages

Free Shipping

OutdoorPros.com has made thousands of products available for free shipping every day. Get free ground shipping on eligible orders for products that display the below badge on the product detail page.



Shop all Free Shipping products!

Products that ship via LTL Freight truck or Oversized UPS may not qualify for Free Shipping. If you have a question as to whether a product qualifies for Free Shipping, you can add the product to your cart to receive a shipping estimate. If one or more items in your shopping cart does not qualify for free shipping, please place a separate order for the products that are ineligible for free shipping. Placing two separate orders will insure you receive the full benefits of any free shipping promotion we are offering.

(Not available outside of the continental United States. For shipments outside the United States please see our International Shipping.)

Click to view all Free Shipping products.

Shipping Rates

If you would like to check the shipping cost you can follow the steps below.

• First add the item to your cart




• From there click on the checkout button




• Once at your shopping cart page, enter your zip code or postal code in the box and click the check button




• In the shipping drop down you can see the costs for all shipping levels

Delivery Estimates

The order summary in Your Account may show a shipping delivery estimate. We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including how quickly we can pack and ship items for your order.

Shipping time is a combination of the following: the time from order placement till shipment, together with the time your order is in transit, equals the total time to get your product.

Shipping Methods

Since not all of the items listed on our site are immediately available, selecting One-Day Shipping, Two-Day Shipping or Three-Day Shipping does not guarantee your order will arrive in one, two or three days. It may take a certain amount of time to obtain each product before we can ship it to you. Also be aware that there is not typically weekend pickup or delivery for any shipping method. When you select any of our methods of shipping, we may use air or ground shipping as necessary to get your items to you within the appropriate time frame. We use a variety of carriers for each shipping option. It is not possible to specify a preferred carrier when placing your order. Below is the estimated transit time for items via each method of shipping.

• Freight Shipments (LTL) - Generally take 7 to 10 business days
• Ground Shipping - Generally takes 3 to 7 business days
• 3 Day Select - Geneally takes 3 business days
• 2nd Day Air - Generally takes 2 business days
• Next Day Air - Generally delivered the next business day

Delivery Date

If the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as UPS, should have tracking information available in the order summary in Your Account. Please check this information if available and review the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors, family members or mail department. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier.

If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable. Please contact us with questions if you are not sure where your order is.

Tracking Your Order

Wondering about an order you have already placed? Visit your order summary in Your Account.

Products Shipped by OutdoorPros.com

OutdoorPros.com may estimate shipping and delivery dates based on the availability of the products you ordered, the shipping options you selected and information received from our carriers.

If you are not sure whether or not all or part of your order has been shipped, check the status of your orders and tracking information in the order summary located in Your Account. If you have a tracking or delivery confirmation number, follow the links and phone numbers below for more information.

UPS

Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1 (800) 742-5877

United States Postal Service (USPS)

Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm

Fed Ex

Package Tracking: http://www.fedex.com/us
Phone: 1 (800) 463-3339

Freight (LTL) Companies

Estes Express Lines

Package Tracking: http://www.estes-express.com/
Phone: 1 (804) 353-1900, Ext. 2500

YRC (Yellow and Roadway)

Package Tracking: http://www.yrc.com/
Phone: 1 (800) 610-6500

USF Reddaway

Package Tracking: http://www.usfc.com/
Phone: 1 (888) 420-8960

Old Dominion Freight Line

Package Tracking: http://www.odfl.com/
Phone: 1 (800) 235-5569

Shipping Restrictions

Geographical Shipping Restrictions

Warranty issues, manufacturer restrictions and product nature prevent us from shipping certain products to all geographical locations.

Item specific shipping restrictions should be noted on the product detail page.

We are unable to ship to P.O. Boxes or APO addresses.

Freight Items and Those Requiring Special Handling

Special Surcharge

Oversized and extremely heavy products may be noted on their product detail pages and require a special surcharge. The surcharge varies depending on the size and weight of the product.

Some products may incur an additional charge, per item, due to the unique nature of the product, or additional packaging being required.

Special Surcharges will be included in the Shipping and Handling subtotal of your order.

Frieght Items

Products that are not shipped via UPS and FedEx or weigh over 150 pounds may be marked on their product detail pages and require special handling, meaning that they usually will ship via Frieght or LTL (Less then Truckload). The shipping charges for these items may be indicated on their product detail pages and will be calculated for you at the shopping cart or the last step of the checkout process before you send us your order. Please note that each shipment of these items may require an adult signature upon delivery and the shipping company may contact you to set up a specific delivery time.

Remember, before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product and refuse delivery. Freight shipped and oversized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered accepted for delivery, and may not be returned. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products.

International Shipping Policy

OutdoorPros.com has partnered with International Checkout to provide payment processing and order fulfillment for international customers. International shipping rates, carriers, and methods will be determined by International Checkout.

You may be subject to brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes assessed by customs authorities at the time of delivery to the destination country. These additional charges, generally known as Import Fees for customs clearance, are borne by you; we have no control over these Import Fees. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from OutdoorPros.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you refuse to pay your local duty or tax and the carrier bills OutdoorPros.com for the unpaid charges, these charges will be deducted from any refund for the rejected product. Failure to pay customs Import Fees may also jeopardize or terminate your ability to place future orders.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we, or our partner International Checkout, may provide certain order, shipment, and product information, such as titles, to international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Estimated delivery time is a calculation of time to ship all items to International Checkout + time in transit to customs + time in customs + time in transit for delivery. OutdoorPros.com will not be held responsible or liable for any delays or problems that result at your local customs office.

Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. No refunds will be given for items that are seized at your local customs office.

To check the status of your international order or track your package, please Log In to your International Checkout account.

To learn more, view International Checkout's Terms & Conditions and Customer Service information at their Help page.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after four weeks from an estimated delivery date, please Contact Us.

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

To change an outdated or incorrect address from your account, click "Edit" under Account Information in Your Account and change the address that is outdated or incorrect to an updated or correct address. If you have an open order with an incorrect ship to address please correct your account address and contact Customer Service. Orders not yet shipped will be updated. Orders in route will be redirected; charges will be the responsibility of the customer. You’ll be contacted by customer service for returned orders which can be reshipped at an additional charge. After 3 business days of your order being returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.

Address Format

If a post office box address was entered in a format our system does not recognize, the package would process as an incorrect address. Please see Shipping Restrictions.

Failed Delivery Attempts

Most of our carriers will make three attempts to deliver a package. Packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. You’ll be contacted by customer service for returned orders which can be reshipped at an additional charge. After 3 business days of your order being returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.

Delivery Refused

Your package may have been delivery refused by a member of your household not expecting a package. Your order will be processed as a Don’t Want and a subsequent order would have to be placed.