Figuring out a company's shipping costs and policies can be confusing. Here at OutdoorPros.com we try to be as up front with our costs as possible in order to make shopping with us an easy and worthwhile experience for you. Below are answers to our frequently asked questions, but if you have a question that is not answered below, please Contact Us
Browse Shipping Sections:
The order summary in Your Account
may show a shipping delivery estimate. We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including how quickly we can pack and ship items for your order.
Shipping time is a combination of the following: the time from order placement till shipment, together with the time your order is in transit, equals the total time to get your product.
Time From Order Placement
Normal processing time before shipment is one to two business days. Not all items listed on our website are immediately available and may take additional time to obtain each product before we can ship them to you.
When you select any of the following methods of shipment, we may choose to elevate shipping as necessary to get your items to you within the appropriate time frame. We use a variety of carriers for each shipping option. It is not possible to specify a preferred carrier when placing your order. Below is the estimated
transit time for items via each method of shipping.
- Freight Shipments (LTL) - Generally take 7 to 10 business days
- Ground Shipping - Generally takes 3 to 7 business days
- 3 Day Select - Geneally takes 3 business days
- 2nd Day Air - Generally takes 2 business days
- Next Day Air - Generally delivered the next business day
Selecting Next Day Air, 2nd Day Air, or 3 Day Select does not guarantee your order will arrive in one, two or three days. Also be aware that there are typically no weekend pickups or deliveries for certain shipping methods.
If the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as UPS, should have tracking information available in the order summary in Your Account
. Please check this information if available and review the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors, family members or mail department. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier.
If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable
. Please contact us with questions if you are unable to locate your package(s).
Wondering about an order you have already placed? Visit your order summary in Your Account
Products Shipped by OutdoorPros.com
OutdoorPros.com may estimate shipping and delivery dates based on the availability of the products you ordered, the shipping options you selected and information received from our carriers.
If you are not sure whether or not all or part of your order has been shipped, check the status of your orders and tracking information in the order summary located in Your Account
. If you have a tracking or delivery confirmation number, follow the links and phone numbers below for more information.
Geographical Shipping Restrictions
Warranty issues, manufacturer restrictions and product nature prevent us from shipping certain products to some geographical locations.
Item specific shipping restrictions should be noted on the product detail page.
Occasionally packages are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after four weeks from an estimated delivery date, please Contact Us
Our carriers may deem a package undeliverable for one of the following reasons:
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
To change an outdated or incorrect address from your account, click "Edit" under Account Information in Your Account
and change the address that is outdated or incorrect to an updated or correct address. If you have an open order with an incorrect ship to address please contact Customer Service
, updating your account does not
automatically update an open order. Orders not yet shipped will be updated. Orders in route may be redirected per your request; charges will be the responsibility of the customer. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
If a post office box address was entered in a format our system does not recognize, the order would be cancelled and/or package would be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Failed Delivery Attempts
Most of our carriers will make three attempts to deliver a package. Packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Carriers may contact you directly to schedule delivery; deliveries must be scheduled within 14 days of contact. After three contact attempts, the package will be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Your package may have been delivery refused by a member of your household not expecting a package. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Oversized and extremely heavy products may be noted on their product detail pages and require a special surcharge. The surcharge varies depending on the size and weight of the product.
Some products may incur an additional charge, per item, due to the unique nature of the product, or additional packaging being required.
Special Surcharges will be included in the Shipping and Handling subtotal of your order.
Products that are not shipped via UPS and FedEx or weigh over 150 pounds may be marked on their product detail pages and require special handling, meaning that they usually will ship via Freight or LTL (Less then Truckload). Please note: All freight items are curb side delivery ONLY.
The shipping charges for these items may be indicated on their product detail pages and will be calculated for you at the shopping cart or the last step of the checkout process before you send us your order. Please note that each shipment of these items may require an adult signature upon delivery and the shipping company may contact you to set up a specific delivery time.
, before taking delivery of your freight / LTL shipment, you must
carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product
and refuse delivery
. Freight shipped and oversized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered accepted for delivery, and may not be returned
. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products as damaged.
OutdoorPros.com happily ships to over 250 destinations worldwide.
You may be subject to brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes assessed by customs authorities at the time of delivery to the destination country. These additional charges, generally known as Import Fees for customs clearance, are borne by you; we have no control over these Import Fees. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from OutdoorPros.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you refuse to pay your local duty or tax and the carrier bills OutdoorPros.com for the unpaid charges, these charges will be deducted from any refund for the rejected product. Failure to pay customs Import Fees may also jeopardize or terminate your ability to place future orders.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we, or our partner International Checkout, may provide certain order, shipment, and product information, such as titles to international carriers; such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
Estimated delivery time is a calculation of time to ship all items to freight forwarder + shipping time to customs + time in customs + time in transit for delivery. OutdoorPros.com will not be held responsible or liable for any delays or problems that result at your local customs office.
Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. No refunds will be given for items that are seized at your local customs office.
To check the status of your Canada order or track your package, please Log In
to your OutdoorPros.com account.
For all shipments outside of the United States, OutdoorPros.com has partnered with International Checkout to provide payment processing and order fulfillment for international customers. International shipping rates, carriers, and methods will be determined by International Checkout.
To check the status of your International Checkout order or track your package, please Log In
to your International Checkout account. For questions, or to view International Checkout's Terms & Conditions please refer to their Help